Request for CRPC assistance in a consumer dispute — Worked input example

Collects the transaction, prior complaint to the trader, response, remedy requested and evidence for CRPC assistance. Worked input example.

Prepare information from this template’s actual fields. Your choices determine additional inputs; selecting an option does not establish authority, a right or an event.

Legal templates and their PDF/Word text are in Latvian. This is a completion guide, not a signed document or a legal opinion.

DEMONSTRATION — invented input examples. They are never inserted into your document and do not establish identity, payment, authority, rights or an event.

Information and checks before completion

Input field	What to prepare	Demonstration entry
Consumer: full name or organisation name	Enter the precise, verifiable information requested here; refer to evidence rather than giving unsupported assurances. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
Input field 2Exact field label in the Latvian editor: Patērētājs: saziņas adrese	Enter the precise, verifiable information requested here; refer to evidence rather than giving unsupported assurances. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
Contact email	Enter the actual contact email of the relevant person. The field does not verify that email address. Not unconditionally marked as required; a particular choice may make it required.	demo@example.invalid — a non-working demonstration address
Consumer Rights Protection Centre: organisation name or full name	Enter the precise, verifiable information requested here; refer to evidence rather than giving unsupported assurances. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
Input field 5Exact field label in the Latvian editor: Patērētāju tiesību aizsardzības centrs: pārbaudīta adrese vai oficiālais saziņas kanāls	Enter the precise, verifiable information requested here; refer to evidence rather than giving unsupported assurances. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
Document preparation date	Choose the date that fits this field’s purpose. The document date, event date and receipt date are not automatically the same date. Required when the field is active.	2030-04-15 — format example only, not an actual date
How would you like to receive the response?	Choose one of the template’s actual options. Compare the additional requirements triggered by the choice. Required when the field is active.	No option is selected in this example; compare the available options below.
Exact official response channel	Describe the actual circumstances, a party’s obligation or the reference to evidence. Generic example text is not an actual agreed condition. Required when the field is active. Shown when you choose: How would you like to receive the response? = Through the official electronic channel.	DEMO — enter the verifiable actual circumstances here.
For what purpose was the transaction made?	Choose one of the template’s actual options. Compare the additional requirements triggered by the choice. Required when the field is active.	No option is selected in this example; compare the available options below.
Was the other party acting in the course of its business or profession in this transaction?	Choose one of the template’s actual options. Compare the additional requirements triggered by the choice. Required when the field is active.	No option is selected in this example; compare the available options below.
Input field 11Exact field label in the Latvian editor: Komersants un pārbaudāmi saziņas dati	Describe the actual circumstances, a party’s obligation or the reference to evidence. Generic example text is not an actual agreed condition. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
What are you asking PTAC to do?	Choose one of the template’s actual options. Compare the additional requirements triggered by the choice. Required when the field is active.	No option is selected in this example; compare the available options below.
Input field 13Exact field label in the Latvian editor: Darījums un priekšmets	Describe the actual circumstances, a party’s obligation or the reference to evidence. Generic example text is not an actual agreed condition. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
Price of the goods or service	Enter the amount in the currency stated by the field and separately check whether tax belongs in it. A planned payment is not money received. Required when the field is active. Limits stated in the schema: minimum: 0, step: 0.01.	DEMO: 125.00
Input field 15Exact field label in the Latvian editor: Strīda fakti un prasījuma pamats	Describe the actual circumstances, a party’s obligation or the reference to evidence. Generic example text is not an actual agreed condition. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
Input field 16Exact field label in the Latvian editor: Rakstveida sūdzības komersantam datums	Choose the date that fits this field’s purpose. The document date, event date and receipt date are not automatically the same date. Required when the field is active.	2030-04-15 — format example only, not an actual date
Input field 17Exact field label in the Latvian editor: Kā pierādāma sūdzības saņemšana?	Describe the actual circumstances, a party’s obligation or the reference to evidence. Generic example text is not an actual agreed condition. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
Trader’s response	Choose one of the template’s actual options. Compare the additional requirements triggered by the choice. Required when the field is active.	No option is selected in this example; compare the available options below.
Input field 19Exact field label in the Latvian editor: Atbilde vai tās neesības hronoloģija	Describe the actual circumstances, a party’s obligation or the reference to evidence. Generic example text is not an actual agreed condition. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
Input field 20Exact field label in the Latvian editor: Konkrētais vēlamais risinājums	Describe the actual circumstances, a party’s obligation or the reference to evidence. Generic example text is not an actual agreed condition. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
Input field 21Exact field label in the Latvian editor: Cits ADR, tiesa, maksātnespēja vai iepriekšēja PTAC lieta	Describe the actual circumstances, a party’s obligation or the reference to evidence. Generic example text is not an actual agreed condition. Required when the field is active.	DEMO — enter the verifiable actual circumstances here.
Input field 22Exact field label in the Latvian editor: Komisijas piekritības pārbaude	Describe the actual circumstances, a party’s obligation or the reference to evidence. Generic example text is not an actual agreed condition. Required when the field is active. Shown when you choose: What are you asking PTAC to do? = After the assistance stage, assess referral to the commission.	DEMO — enter the verifiable actual circumstances here.
Input field 23Exact field label in the Latvian editor: Pielikumu saraksts	Describe the actual circumstances, a party’s obligation or the reference to evidence. Generic example text is not an actual agreed condition. Not unconditionally marked as required; a particular choice may make it required.	DEMO — enter the verifiable actual circumstances here.
Input field 24Exact field label in the Latvian editor: Esmu pārbaudījis faktus, prasījumu un pielikumu sarakstu.	Tick only after the required review. A tick is not approval by an external authority. Required when the field is active.	Do not tick this until you have checked the statement yourself.
Type of transaction recipient	Choose one of the template’s actual options. Compare the additional requirements triggered by the choice. Required when the field is active.	No option is selected in this example; compare the available options below.
Input field 26Exact field label in the Latvian editor: Iepriekšējā PTAC palīdzības procesa datums	Choose the date that fits this field’s purpose. The document date, event date and receipt date are not automatically the same date. Required when the field is active. Shown when you choose: What are you asking PTAC to do? = After the assistance stage, assess referral to the commission.	2030-04-15 — format example only, not an actual date
Outcome of previous PTAC assistance	Choose one of the template’s actual options. Compare the additional requirements triggered by the choice. Required when the field is active. Shown when you choose: What are you asking PTAC to do? = After the assistance stage, assess referral to the commission.	No option is selected in this example; compare the available options below.
Specific subject of the dispute	Choose one of the template’s actual options. Compare the additional requirements triggered by the choice. Required when the field is active. Shown when you choose: What are you asking PTAC to do? = After the assistance stage, assess referral to the commission.	No option is selected in this example; compare the available options below.
Other proceedings concerning the dispute	Choose one of the template’s actual options. Compare the additional requirements triggered by the choice. Required when the field is active. Shown when you choose: What are you asking PTAC to do? = After the assistance stage, assess referral to the commission.	No option is selected in this example; compare the available options below.
Has the trader been declared insolvent?	Choose one of the template’s actual options. Compare the additional requirements triggered by the choice. Required when the field is active. Shown when you choose: What are you asking PTAC to do? = After the assistance stage, assess referral to the commission.	No option is selected in this example; compare the available options below.

Review the options and dependent fields

How would you like to receive the response?

Editor option	Which information changes
By email	This option additionally requires: Contact email.
By post	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Through the official electronic channel	This option displays: Exact official response channel. This option additionally requires: Exact official response channel.

For what purpose was the transaction made?

Editor option	Which information changes
For personal needs outside business or professional activities	The schema has no direct additional-field requirement for this option. Other document checks still apply.
For business or professional activity	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Mixed or unclear purpose	The schema has no direct additional-field requirement for this option. Other document checks still apply.

Was the other party acting in the course of its business or profession in this transaction?

Editor option	Which information changes
Yes	The schema has no direct additional-field requirement for this option. Other document checks still apply.
No	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Unknown / verification required	The schema has no direct additional-field requirement for this option. Other document checks still apply.

What are you asking PTAC to do?

Editor option	Which information changes
Assistance in resolving an individual dispute	The schema has no direct additional-field requirement for this option. Other document checks still apply.
After the assistance stage, assess referral to the commission	This option displays: Input field [Komisijas piekritības pārbaude]; Input field [Iepriekšējā PTAC palīdzības procesa datums]; Outcome of previous PTAC assistance; Specific subject of the dispute; Other proceedings concerning the dispute; Has the trader been declared insolvent?. This option additionally requires: Input field [Komisijas piekritības pārbaude].
Assess a possible infringement within the supervisory authority's competence	The schema has no direct additional-field requirement for this option. Other document checks still apply.

Trader’s response

Editor option	Which information changes
Refusal or an insufficient solution received	The schema has no direct additional-field requirement for this option. Other document checks still apply.
No response received	The schema has no direct additional-field requirement for this option. Other document checks still apply.
The response deadline has not yet expired	The schema has no direct additional-field requirement for this option. Other document checks still apply.

Type of transaction recipient

Editor option	Which information changes
Individual	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Legal entity	The schema has no direct additional-field requirement for this option. Other document checks still apply.

Outcome of previous PTAC assistance

Editor option	Which information changes
The dispute is unresolved	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Consideration is continuing	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Resolved	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Assistance has not yet been used	The schema has no direct additional-field requirement for this option. Other document checks still apply.

Specific subject of the dispute

Editor option	Which information changes
Goods	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Ordinary service	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Healthcare	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Legal service	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Use of residential premises	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Damages, non-pecuniary harm, payment document or debt recovery	The schema has no direct additional-field requirement for this option. Other document checks still apply.
OCTA insurance service	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Still needs verification	The schema has no direct additional-field requirement for this option. Other document checks still apply.

Other proceedings concerning the dispute

Editor option	Which information changes
Not being considered and not previously considered by a court or another out-of-court dispute resolver	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Under consideration	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Already considered	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Unknown	The schema has no direct additional-field requirement for this option. Other document checks still apply.

Has the trader been declared insolvent?

Editor option	Which information changes
Yes	The schema has no direct additional-field requirement for this option. Other document checks still apply.
No	The schema has no direct additional-field requirement for this option. Other document checks still apply.
Unknown / verification required	The schema has no direct additional-field requirement for this option. Other document checks still apply.

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Questions about completion

What should I prepare for this document?

Use the specific field list and option table. This template has 30 fields; 28 are required by the schema when active. Additional conditions may require other inputs.

Will demonstration values fill my document?

No. The example exists only in this public guide. Enter your actual information in the template; this page saves nothing and creates no document.

Can I submit a completed example immediately?

Not automatically. Check the actual parties, conditions, attachments, signing and submission procedure. A completed file is not a signature, proof of payment or an authority’s decision.

Sources already listed for this template

Sources come from this template’s published metadata; this guide does not certify a new legal review or fulfilment of every requirement.